How do I get help after hours?

on Friday, 14 September 2012.

 

How do I get after hours help?

 

Have you ever had something quit at 5PM on Friday knowing the company you need is closed and it will be Monday before anyone will be there to listen? 

We all say life was easier before email and cell phones, if you are old enough you probably remember just having to wait until two people could connect on the phone.

            Today with technology we find its both a blessing and a curse, a curse because we cant get away from it but a blessing because we can find what we need 24 hours a day. So lets leverage this technology for accessing help, I know it sounds insensitive to some that we don’t take time to meet face to face or even talk on the phone like we used to.

           I bet someone thought that all this technology would actually save us enough time to take Fridays off. As we all know the time saving technology hasn’t really cleared our schedules but it can save time and simplify our days. So with all that said, we find that email works better than a phone call in most instances. If you find you need service or just have a question an email will find its way to the right person in most cases. It could be as simple as “I need to change my alarm code” or “my front door camera needs adjusting”.

           Here at Barrett you can email to anyone of us anytime, even if you don’t know who does what we will forward to the best ones to take care of you.


This email address is being protected from spambots. You need JavaScript enabled to view it. will get you Frank Barrett

This email address is being protected from spambots. You need JavaScript enabled to view it. is Jennifer she is the “Dispatcher” she handles the schedule

This email address is being protected from spambots. You need JavaScript enabled to view it. is Jack, he sleeps with his smartphone under his pillow

This email address is being protected from spambots. You need JavaScript enabled to view it. Frank (we call Junior) can probably walk you through over the phone

 

 

Who actually owns the Crestron Program in your house?

on Friday, 22 June 2012.

Who actually owns the Crestron Program in your house?

This has been a sore subject that many stay away from, a few years back an industry magazine wrote an article where they interviewed both sides of the issue (with no defined answer). One side contends that the programmer owns it, arguing it is their “Intellectual Knowledge”, the other side (myself included) say the client owns it.

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Barrett Electric
3223 S. Andrews Avenue
Fort Lauderdale, Florida 33316 United States
O: (954) 463-2216
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